Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your goods to request a return only in cases where returns are allowable such as manufacturing defects and clear errors on our part.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at our email address. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. All costs for returning items like courier and logistics to our premises are the account of the customer. If we ask you to return an item, then you must return it or show proof of action to initiate a return within 7 days otherwise our offer is revoked.

You can always contact us for any return question at email address.

Damages and issues
Please inspect your order upon receipt without delay and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right before the prescribed 3-day limit.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as special orders or personalized items. The same goes for personal care goods (such as sanitising products. masks and some footwear). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Uncollected Goods
Goods that remain uncollected or undeliverable (for example for non-payment) after two weeks will be disposed of, recycled or otherwise re-used to defray expenses - no refunds will be provided for in this case & the customer will not be free from any purchase order obligations that subsist. We will still meet delivery obligations when customers remedy issues and costs around uncollected goods.

Order Cancellation and Damages:

Once an order is confirmed, it becomes a binding contract and cannot be cancelled. Any damages or shortages must be reported within twenty-four (24) hours of collection or delivery.

Cancellation Policy:

Failure to make full payment within ten (10) working days may result in order cancellation. For orders valued above five thousand Pula (P5,000 excluding VAT) that are cancelled, a 15% handling and administrative fee will be charged. The company reserves the right to cancel an order and impose a 15% handling fee in case of non-payment.

Orders that have already undergone the layout process and for which the client has received at least one layout cannot be cancelled. Similarly no cancellations or reversals will be accepted after final artwork approval and commencement of branding work. If we approve a cancellation at our discretion, it will be accompanied by the 15% fee on the overall job value. No future orders will be processed unless prior cancellation fees have been settled.

Outright cancellations will be entertained in the unlikely instance of gross misconduct by our representatives in charge of any order as recorded on the face quotations and other documents. Gross misconduct is defined here as financial fraud or cost incurring negligence directly related to the order.   

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for administration and for your bank or credit card company to process and post the refund to you.